Privacy Policy

Dogsfirst.ie respect your right to privacy while using this website and are committed to maintaining robust privacy protections for all users.

Our Privacy Policy is designed to help you understand how we collect, use and safeguard any personal data you provide to us and to assist you in making informed decisions when using our website.

By accessing and using our website, you accept our Privacy Policy and you consent to our collection, storage, use and disclosure of your Personal Information as described in this Privacy Policy.

Any personal information which you volunteer when you visit our website when using our online contact form(s) will be treated with the highest standard of security and confidentiality.

Information We Collect

We collect “Non-Personal Information” and “Personal Information.”

Non-Personal Information includes statistical and other analytical information that cannot be used to personally identify you, such as anonymous usage data, user IP addresses, general demographic information we may collect, referring/exit pages and URLs, browser types, platform types, preferences you submit and preferences that are generated based on the data you submit and number of clicks.

Personal Information includes data that can identify you or can be used to identify or contact you such as names, phone numbers, addresses, email addresses, images, etc. Such data information is only collected from you if you voluntarily submit it to us.

To use our website you do not need to submit any personal information if you wish not to do so. If you do wish to submit your details via our website contact form(s) you are agreeing to us holding any personal data you submit. You are also agreeing to be contacted by phone or email by Dogsfirst.ie.

Cookies

This website uses “cookie” technology. A cookie is a little piece of text stored by the browser on your computer, at the request of our server. We may use cookies to deliver content specific to your interests and to save your personal preferences so you do not have to re-enter them each time you connect to our website – our cookies are not available to other websites. You are always free to decline our cookies, if your browser permits, or to ask your browser to indicate when a cookie is being sent. You can also delete cookie files from your computer at your discretion. Note that if you decline our cookies or ask for notification each time a cookie is being sent, this may affect your ease of use of this website.

The list below describes the cookies we use on this site and what we use them for. Our website displays a cookie notification bar which gives you the opportunity to accept or deny the use of cookies during your browsing session. If you do not wish to consent to the use of cookies during your browsing session on our website, then you should either not use this website, or you should delete the cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting.

First Party Cookies

These are cookies that are set by this website directly.

Google Analytics: We use Google Analytics to collect information about visitor behaviour on our website. Google Analytics stores information about the pages you visit, how long you are on the website, how you got here and the links you click on. This Analytics data is collected via a JavaScript tag in the pages of our site and is not tied to personally identifiable information. We therefore do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are. You can find out more about Google’s position on privacy as regards its analytics service at http://www.google.com/analytics/learn/privacy.html

Third Party Cookies

These are cookies set on your machine by external websites whose services are used on this website. Cookies of this type are the sharing buttons across the website allowing visitors to share content onto social networks. Cookies are currently set by Social Networks such as Facebook, Twitter, Instagram, etc. In order to implement these buttons and connect them to the relevant social networks and external sites, there are scripts from domains outside of our website. You should check the respective policies of each of these websites to see how exactly they use your information and to find out how to opt out, or delete, such information.

Links

Dogsfirst.ie contains external links to other websites. Dogsfirst.ie are not responsible for the privacy practices employed by those websites or the information or content they contain. Therefore, this Privacy Policy relates only to the privacy practices in connection with our website. We encourage you to read the Privacy Policy on the website you access via external links on our website.

Affiliate Disclaimer

Our website may contain links to affiliate websites or advertisements linking to other third party websites. Where an affiliate link is contained in our website, we receive an affiliate commission or advertisement commission for any purchases made by you on the affiliate or advertiser’s website using such links. We may also receive affiliate commission or advertisement commission for any visits made by you on the affiliate or advertiser’s website.

We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn advertising fees by linking to Amazon and other affiliated websites.

The affiliate or advertiser websites may change from time to time.

Purposes for which we hold your Information

Personal Information:

We do not sell, trade, rent or otherwise share for marketing purposes your Personal Information with third parties without your consent. We will process any Personal Data you provide to us for the following purposes: (a) to provide you with services you have requested; (b) to contact you if required in connection with your request or to respond to any communications you might send to us.

Non-Personal Information

In general, we use Non-Personal Information to help us improve our website and customize the user experience. We also aggregate Non-Personal Information in order to track trends and analyze use patterns on the website. This Privacy Policy does not limit in any way our use or disclosure of Non-Personal Information and we reserve the right to use and disclose such Non-Personal Information to our partners, advertisers and other third parties at our discretion.

For general web browsing, certain information is recorded in the website log files which may include:

  • The top level domain name from which you access the internet
  • The IP address of the computer from which you access the website
  • The date and time each computer accesses the website
  • The pages accessed and the documents downloaded by each computer
  • The type and version of the browsers being used to access the website
  • The addresses of any third party web-pages which refer visitors to our website
  • Keywords used in search engines and directories to find our website
  • Keywords and phrases used to search our website

Information Required to Purchase on our Website

Should you wish to make a purchase on our website, you will be required to voluntarily submit some personal and sensitive data, in order to make and receive your purchase. Such information is as follows:

Information you provide to us to receive your purchase

In order to make and receive your purchase on our website shop you will need to voluntarily provide personal data such as names, email address, phone number, billing and postal address. We may use this information to contact you about your order status. If you enter your personal details into our website, by submitting these details to make a purchase you consent for us to store your details and contact you about your order.

Information you provide to us by registering for an account

In addition to the information you voluntarily provided when you make a purchase on our website, you have the option to checkout as a guest or to register an account. Registering an account is available and useful to returning customers on our website.

Having an account for our shop service on our website can expedite (speed up) your next purchase on our website, saving you time having to enter in your details again. You can create an account at the checkout page by registering and entering your email address, and creating a user name and a password. By registering, you are authorizing us to collect, store and use your email address in accordance with this Privacy Policy.

Payment Details

We do not store your credit card information as payments made on this website are made through either of our payment solutions provider, PayPal or Google Pay.  If Google Pay is selected, your card details are collected on this website and sent to Google Pay from our secure page so the data is encrypted with our servers SSL Certificate and sent securely to Google Pay (learn more about SSL Certificates below).You can view  Google Pay’s Privacy Policy by following this link https://payments.google.com/payments/apis-secure/u/0/get_legal_document?ldo=0&ldt=privacynotice&ldl=en here. We do not store your card details on our website.

If PayPal is selected, you will be providing credit or debit card or your PayPal information directly to PayPal which operates on a secure server to process payment details, encrypting your credit or debit card or PayPal information and authorising payment. Information which you supply to PayPal is not within our control and is subject to PayPal’s own Privacy Policy by following this link https://www.paypal.com/va/webapps/mpp/ua/privacy-full

Security

Hosting Servers

Your Personal Data is held on secure servers hosted by Blacknight Internet Solutions Ltd., Unit 12A Barrowside Business Park, Sleaty Road, Graiguecullen, County Carlow, Ireland. The nature of the Internet is such that we cannot guarantee or warrant the security of any information you transmit to us via the Internet. No data transmission over the Internet can be guaranteed to be 100% secure. However, we will take all reasonable steps (including appropriate technical and organisational measures) to protect your Personal Data.

SSL Certificate

This website is secured by Secure Sockets Layer (SSL) Certificate. SSL Certificates are small data files that digitally bind a cryptographic key to a website’s details. SSL Certificates are used to secure sensitive information submitted to a website such as credit card transactions, data transfer and logins.

Users Personal Data Rights

Users may exercise the following rights with regard to their personal data voluntarily submitted to this website:

  1. The right to be informed

In compliance with the General Data Protection Regulation 2018 (GDPR), Users have the right to be informed about the collection and use of their personal data submitted to our website.

This is transparent on our website forms prior to submitting your personal data.

  1. The Right to Access

Users have the right to access their data being processed by the website owner at any time they may wish. Users also have the right to obtain disclosure regarding the processing and obtain a copy of their data being processed.

  1. The Right to Rectification

On request, users have the right to verify the accuracy of their data and request for the data to be updated or amended.

  1. The Right to Erasure (“The right to be Forgotten”)

Users have the right, under certain circumstances, to obtain the erasure of their data from the website owner.

  1. The Right to Restrict Processing

Users have the right, under certain circumstances, to restrict the processing of their data.

  1. The Right to Data Portability

Users have the right to receive their data in a structured, portable and machine readable format if they so wish and, if technically feasible, to have it transmitted to another controller without any hindrance.

  1. The Right to Object

Users have the right, under certain circumstances, to object to the processing of their data.

  1. The Right to Lodge a Complaint

Users have the right to bring a claim before their competent data protection authority should they not be afforded the above rights.

Retention Time

Personal data is retained for the time necessary to provide the service requested by the user and the user can always request that the data controller suspend or remove their data or until such service is complete between the owner and the user.

The Website owner may be allowed to retain personal data for a longer period whenever the user has given consent to such processing, as long as such consent is not withdrawn.

Furthermore, the website owner may be obliged to retain personal data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority.

At such time that the retention period expires, personal data shall be deleted. At and after such time, the right to access, the right to rectification, the right to erasure and the right to data portability cannot be enforced after deletion.

Minors

This website is not intended for individuals under the age of 13 years.

Changes to the Privacy Policy

Any changes to this Privacy Policy will be posted on this website. If at any time we decide to use personal data in a manner significantly different from that stated in this Privacy Policy, or otherwise disclosed to you at the time it was collected, we will notify you by email or phone, and you will have a choice as to whether or not we use your information in the new manner.

Further Concerns

We hope that this Privacy Policy is clear and concise and we have made efforts to keep our Privacy Policy void of legalese.

Should you have any concerns about your privacy, any issues covered in this Privacy Policy or wish to have any requests or changes to the data you voluntarily submitted to us, please contact us.

Last Updated: This Privacy Policy was last updated on 25th May 2018.

Thank you for visiting our website, we hope you have an enjoyable experience.

Back to Homepage